+43 1 5321514
office@timetravel-vienna.at

10:00 to 20:00

Open daily from 10:00 to 20:00

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Privacy Policy

General Information

The protection of the personal data of our prospective customers, customers, partners, and employees is of particular importance to us. We therefore process this data exclusively in accordance with applicable legal provisions (EU GDPR, DSG 2018, TKG 2003).

Contact Us

If you contact us via the form on our website or by email, we will store the information you provide for one year so that we can process your inquiry and address any follow-up questions. We will not share this information without your consent.

Reservations, Orders, and Order Processing

We collect personal data (PD) when you make a reservation (by phone, email, or online). Orders and order processing are handled through our electronic booking and ticketing system. We take all necessary technical and organizational measures to ensure data security.

Online Payments

To process online payments, we only pass on the most essential personal data to the payment service provider (PAYONE): name, order purpose, amount. This data is passed on in encrypted form and is only used to process the payment (see also PAYONE privacy policy

https://www.payone.com/DE-de/datenschutz

You can pay by credit card on our website for the purpose of purchasing tickets online. Payment data is transferred to PAYONE (Visa, Mastercard, Diners Club, Paypal, Klarna) in order to process the payment.

PAYONE collects the information about the transaction, as well as other information related to the transaction, such as information about goods/services, financial information, information about the interaction between you and Wirecard, merchant information, including information about payment instruments, device-related information and location data.

Wirecard uses the data for purposes such as payment processing, credit checks, and monitoring and improving its services.

Details on data processing and the purposes of processing can be found in PAYONE’s privacy policy .

Go to PayPal

Details on data processing and the purposes of processing can be found in Paypal’s privacy policy: A list of the companies to which PayPal may transfer your data can be found here: PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

About Klarna

Details on data processing and the purposes of processing can be found in Klarna’s privacy policy: Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden

Web Analytics with Google Analytics

This website uses Google Analytics with the extension “anonymizeIP()”, so that the IP addresses are only processed in abbreviated form in order to exclude direct personal references.

This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses so-called cookies, which are text files stored on your computer that enable an analysis of your use of the website. The information generated by the cookie regarding your use of this website is generally transmitted to a Google server in the United States and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.

The IP address transmitted by your browser as part of Google Analytics is not combined with other data held by Google. You can prevent the storage of cookies by adjusting your browser settings accordingly; however, please note that in this case you may not be able to use all the features of this website to their full extent.

Disable Google Analytics

  • You can generally prevent the collection of your user data on our website by setting your web browser to “Do Not Track.” Our website will respect the “Do Not Track” signal that your web browser sends to all websites.
  • You can generally prevent Google Analytics from collecting your user data on all websites by downloading and installing the browser plugin available at the following link:
  • https://tools.google.com/dlpage/gaoptout?hl=de
  • You can prevent Google Analytics from collecting your user data on this website only by clicking the following link. An opt-out cookie will be set to prevent the collection of your data during future visits to this website: Disable Google Analytics.

See also blog entry for website visitors

YouTube

Our website uses plugins from YouTube, a service operated by Google. The operator of the site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plugin, a connection to YouTube’s servers is established. In doing so, the YouTube server is informed which of our pages you have visited. If you are logged into your YouTube account, you allow YouTube to associate your browsing activity directly with your personal profile. You can prevent this by logging out of your YouTube account. For more information on how user data is handled, please refer to YouTube’s Privacy Policy at:

https://www.google.de/intl/de/policies/privacy

Google AdWords Conversion Tracking

This website uses the online advertising program “Google Ads” and, as part of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). We use Google Ads to draw attention to our attractive offers with the help of advertising material (so-called Google Adwords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. Our aim is to show you advertising that is of interest to you, to make our website more interesting for you and to achieve a fair calculation of the advertising costs incurred.


The conversion tracking cookie is set when a user clicks on a Google Ads ad. Cookies are small text files that are stored on your device. These cookies typically expire after 30 days and are not used to identify you personally. If the user visits certain pages on this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies can therefore not be tracked via the websites of Google Ads customers.

The information collected using the conversion cookie is used to generate conversion statistics for Google Ads customers who have opted in to conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.


When using Google Ads, personal data may also be transferred to the servers of Google LLC in the United States.
Details regarding the processing activities triggered by Google Ads conversion tracking and Google’s handling of website data can be found here: https://policies.google.com/technologies/partner-sites
All processing described above, in particular the setting of cookies to read information on the device you are using, is only carried out if you have given us your explicit consent in accordance with Art. 6(1)(a) GDPR. You may revoke your consent at any time with future effect by deactivating this service in the “Cookie Consent Tool” provided on the website.

You can also permanently opt out of Google Ads conversion tracking by downloading and installing the Google browser plugin available at the following link:
https://www.google.com/settings/ads/plugin?hl=de
To deliver more targeted advertising to users whose data we have obtained through business or business-like relationships, we use a customer matching feature within Google Ads. To do this, we electronically transmit one or more files containing aggregated customer data (primarily email addresses and phone numbers) to Google. Google does not have access to plaintext data; instead, it automatically encrypts the information in the customer files during the transmission process using a special algorithm. The encrypted information can then only be used by Google to associate it with existing Google accounts that the data subjects have set up. This enables the delivery of personalized advertising across all Google services linked to the respective Google account.

Customer data is transmitted to Google only if you have given us your explicit consent to do so in accordance with Article 6(1)(a) of the GDPR. You may revoke this consent at any time, effective for the future. Further information on Google’s data protection measures regarding the customer matching feature can be found here: https://support.google.com/google-ads/answer/6334160?hl=de&ref_topic=10550182
Google’s privacy policy can be viewed here: https://www.google.de/policies/privacy/

Information About Cookies

We use cookies to optimize our website. These are small text files that are stored in your computer’s memory. These cookies are deleted when you close your browser. Other cookies remain on your computer (long-term cookies) and recognize it on your next visit. This enables us to provide you with better access to our website and to determine which areas of the website the user was particularly interested in. You can find more information about cookies on Wikipedia.

Our website uses the following cookies:


Google: Used by Google to store user data in connection with the website statistics software Google Analytics. Further information can be found at Google Analytics.
Facebook: Used to store user data in connection with the Facebook pixel. For more information, see Facebook Developer and the Facebook Cookie Notice.
You can prevent cookies from being stored by selecting “Block cookies” in your browser settings. However, this may restrict the functionality of our services. Where exactly these settings are located depends on the respective web browser. Detailed information on this can be accessed via the help function of the respective web browser.
You can make general settings for personalized online advertising here:
Google ad preferences and opt-out options for personalized advertisingSettings and opt-out options for the “Network Advertising Initiative“
If you do not want Facebook to associate the data collected about you via our websites with your Facebook account, you must log out of Facebook before visiting our websites.

Here you can explicitly enable or disable cookies for this website:


No, I do not agree and do not want to allow cookies
Yes, I agree to the cookie policy

Server Log Files

The server log files contain: the IP address of the requesting computer, along with the date, time, of the request, which file is requested (name and URL), the amount of data transferred to you, a notification of whether the request was successful, identification data of the browser and operating system used, as well as the website from which the access originated (if access was via a link). The server logs are stored to verify system security, for technical administration of the website, and to optimize the service. The server logs are stored for a maximum of 3 months.

Facebook Pixel

This website uses Facebook Pixel, a web analytics service provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”). We have entered into a data processing agreement with Facebook for this purpose. Some of the data is transferred to the United States. The transfer of data to the United States is based on the Privacy Shield.
When you visit our website, software establishes a connection to Facebook’s servers and transmits data to Facebook servers, some of which are located in the United States. Facebook Pixel also uses cookies to store information about the website user and to analyze how website users use the site.


According to Facebook, Facebook will use the data collected to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage.
Facebook may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Facebook’s behalf.
Detailed information on how Facebook handles user data can be found in Facebook‘s privacy policy.

Facebook Social Plugins

We use social plugins from facebook.com, operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA. The plugins can be recognized by the Facebook logo or the addition “Facebook Social Plugin”. If, for example, you click on the “Like” button or leave a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. Facebook also makes your preferences public to your Facebook friends. If you are logged in to Facebook, Facebook can assign your visit to our site directly to your Facebook account. Even if you are not logged in or do not have a Facebook account, your browser transmits information (e.g. which website you have accessed, your IP address) that is stored by Facebook. For details on how Facebook handles your personal data and your rights in this regard, please refer to Facebook’s privacy policy:
http://www.facebook.com/policy.php

Hotjar

This website uses Hotjar, an analysis software from Hotjar Ltd (“Hotjar”)(http://www.hotjar.com, Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta, Europe). With Hotjar it is possible to measure and evaluate user behavior (clicks, mouse movements, scroll heights, etc.) on our website. The information generated by the “tracking code” and “cookie” about your visit to our website is transmitted to the Hotjar servers in Ireland and stored there. The tracking code collects the following information:

Device-specific data
The following information may be recorded by your device and browser:
• Your device’s IP address (collected and stored in an anonymized format)
• Your email address, including your first and last name, if you have provided this information to us via our website
• Screen size of your device
• Device type and browser information
• Geographical location (country only)
• Preferred language for displaying our website
• User interactions
• Mouse events (movement, position, and clicks)
• Keyboard inputs

Log Data
The following data is automatically generated by our servers when Hotjar is used
• Referring domain
• Pages visited
• Geographical location (country only)
• Preferred language for displaying our website
• Date and time the website was accessed

Hotjar will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. Hotjar also uses third-party services, such as Google Analytics and Optimizely, to provide its services. These third-party companies may store information that your browser sends when you visit the website, such as cookies or IP requests. For more information on how Google Analytics and Optimizely store and use data, please refer to their respective privacy policies.
By continuing to use this website, you consent to the above-mentioned processing of data by Hotjar and its third-party providers in accordance with their privacy policies.
The cookies that Hotjar uses have different “lifespans”; some remain valid for up to 365 days, some remain valid only during the current visit.
You can prevent Hotjar from collecting data by clicking on the following link and following the instructions there: https://www.hotjar.com/legal/compliance/opt-out

Microsoft Clarity

Web analysis, reach measurement and analysis of user behavior in terms of usage and interests regarding functions and content as well as their duration of use on the basis of a pseudonymous user identification number and profiling; Service provider: Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland; Legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a) GDPR); Website: https://clarity.microsoft.com; Privacy Policy: https://privacy.microsoft.com/de-de/privacystatement; Data processing agreement: https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA; Basis for third country transfers: Data Privacy Framework (DPF), Standard Contractual Clauses(https://www.microsoft.com/en-us/privacy/privacystatement).

Google Optimize

This website uses “Google Optimize”, which is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Optimize analyses the use of different variants of our website and helps us to personalize the user-friendliness according to the behaviour of our users on the website. Google Optimize is a tool integrated into Google Analytics. Google Analytics is in turn a web analysis service of Google Inc.

Google Optimize uses cookies, which are small text files that are stored on your computer and enable analyses. The IP address is anonymized immediately after processing. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and encrypted there. Google will evaluate the information collected by Google Optimize on behalf of druck.at, whereby no personal data will be processed.

The transmitted IP address will not be merged with other Google data. You can prevent the storage of cookies by selecting the appropriate settings in your browser. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website, in particular your IP address, and from processing this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de

ReCAPTCHA


We use the “reCAPTCHA” feature to determine whether entries (e.g., in online forms) are made by humans and not by automated machines (so-called “bots”). The data processed may include IP addresses, information about operating systems, devices, or browsers used, language settings, location, mouse movements, keystrokes, time spent on web pages, previously visited web pages, interactions with reCAPTCHA on other websites, cookies in some cases, and results of manual verification processes (e.g., answering questions or selecting objects in images). Data processing is based on our legitimate interest in protecting our online services from abusive automated crawling and spam; Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; Website: https://cloud.google.com/security/products/recaptcha; Privacy Policy: https://business.safety.google/privacy/; Data Processing Agreement: https://cloud.google.com/terms/data-processing-addendum.

Content Delivery Network

We use a content delivery network (CDN). A CDN is a service with the help of which the content of an online offer, in particular large media files such as graphics or program scripts, can be delivered faster and more securely with the help of regionally distributed servers connected via the Internet; legal basis: Legitimate interests (Art. 6 para. 1 sentence 1 lit. f) GDPR).

Pingdom

We also use the Pingdom monitoring service from the Swedish company Pingdom AB, Kopparbergsvägen 8, 722 13, Västerås, Sweden. This tool enables an analysis of the loading behavior and availability of our website and collects your IP address. Cookies are set for this purpose. You can prevent this by making the appropriate setting in your browser. You can find Pingdom’s privacy policy here: https://www.pingdom.com/legal/privacy-policy/.

Contests

The organizer of the sweepstakes on XXXXXX is XXXX. The sweepstakes will be conducted in accordance with the following terms and conditions. Meinefamilie.at is responsible for the organization, administration, and provision of prizes. The minimum age for participation is 18. All residents of Austria are eligible to participate.
In order to notify the winners, the address and email address are also required. The winner will be contacted after a random drawing. By participating, you agree to the terms and conditions of the contest.

Email Newsletter Distribution

We send email newsletters to prospective customers and our clients to provide information about our product range and services. These newsletters are sent based on the prospective customer’s consent and the contractual relationship as a client. To send these newsletters, we use an email marketing service as a data processor. For this purpose, only the email address is transmitted.
Once you have subscribed to the newsletter, we will send you a confirmation email with a link to confirm your subscription (double opt-in).
You can cancel your subscription to the newsletter at any time via the unsubscribe link included in every newsletter. We will then immediately delete your data related to the newsletter distribution.

Use of Google Remarketing

We also use Google’s remarketing feature. This allows us to display personalized ads to you on relevant ad spaces on other websites, based on the interests you have shown on our website. This feature is limited to a maximum of 18 months.
For more information, please see in Google’s Privacy Policy. You can opt out of interest-based advertising by installing this browser plugin .

This website uses Google AdWords remarketing tags

This website uses the Google AdWords remarketing service to display ads on third-party websites to people who have previously visited our site. This means we may show ads to previous visitors who did not complete a specific action on our site, such as using the contact form to submit an inquiry. These ads may appear on Google’s search results page or the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on a user’s past visits to our website. Of course, any data collected will be used in accordance with our own privacy policy, as well as Google’s privacy policies.
You can opt out of remarketing by visiting the link below:
For Google: https://support.google.com/ads/answer/2662922?hl=en

Your rights

Under the EU GDPR, you have the right to receive information about your stored data free of charge, as well as the right to have this data corrected, restricted, or deleted, if applicable. You can submit questions, for example, via the following email address: datenschutz@timetravel-vienna.at
In addition, you have the right to withdraw any consent you may have given for the processing of your personal data. The lawfulness of the processing of personal data prior to withdrawal remains unaffected by the withdrawal.


You also have the right to object to the processing of your personal data for direct marketing purposes. If you object, your personal data will no longer be processed for direct marketing purposes.
You also have the right to file a complaint with the supervisory authority.

Austrian Data Protection Authority
Wickenburggasse 8
1080 Vienna
www.dsb.gv.at
Data Controller: Time Travel Betriebs GmbH
Address: Habsburgerg. 10A, 1010 Vienna
Email: Datenschutz@timetravel-vienna.at

Privacy Policy for the Use of Microsoft Clarity
Our website uses Microsoft Clarity, a web analytics service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA (“Microsoft”). Microsoft Clarity enables us to analyze the use of our website and thereby gain valuable insights for optimizing our content and user experience.

Data Processing by Microsoft Clarity
Microsoft Clarity uses cookies and similar technologies to collect data about user behavior on our website. The data collected includes, among other things, information about the pages visited, mouse movements, clicks, scrolling behavior, and anonymized IP addresses. Microsoft Clarity processes this data in a pseudonymized form and stores it in the United States. Microsoft uses this information to analyze website usage and generate reports on activity on our website.

Legal basis
Data is processed on the basis of Article 6(1)(f) of the GDPR. Our legitimate interest lies in optimizing our website and improving its user-friendliness.

Right to Object
You can object to the collection of your data by Microsoft Clarity at any time by adjusting the relevant settings in your browser or by setting an opt-out cookie. For more information on data processing by Microsoft Clarity, please refer to Microsoft’s Privacy Statement: https://privacy.microsoft.com/de-de/privacystatement.

Data transfers to third countries
Please note that by using Microsoft Clarity, your data may be transferred to the United States. Microsoft is certified under the EU-US Data Privacy Framework, which ensures an adequate level of data protection.