Privacy policy

General information

The protection of the personal data of our interested parties, customers, partners and employees is of particular concern to us. We therefore process this data exclusively on the basis of the applicable legal provisions (EU GDPR, DSG 2018, TKG 2003).

Contact with us

If you contact us using the form on the website or by e-mail, the data you provide will be stored by us for a period of one year for the purpose of processing the inquiry and in the event of follow-up questions. We do not pass on this data without your consent.

Reservations, orders and order processing

We collect personal data (PD) at the time of booking (by telephone, email, web). Orders and order processing are handled via our electronic booking and ticket system. We take all technical and organizational measures for data security.

Online payment transactions

To process online payment transactions, we only transfer the most essential personal data to the payment service provider (wirecard): Name, order purpose, amount. This data is passed on in encrypted form and only used to process the payment (see also wirecard privacy policy

https://www.wirecard.at/datenschutz/)

You can pay by credit card on our website for the purpose of purchasing tickets online. Payment data is transferred to Wirecard (Visa, Mastercard, Diners Club, Paypal, Klarna) in order to process the payment.

Wirecard collects the information about the transaction, as well as other information related to the transaction, such as information about goods/services, financial information, information about the interaction between you and Wirecard, merchant information, including information about payment instruments, device-related information and location data.

Wirecard uses the data for payment processing, credit checks and to monitor and improve its services, among other things.

Details on data processing and the purposes of processing can be found in Wirecard’s privacy policy:

To Paypal

Details on data processing and the purposes of processing can be found in Paypal’s privacy policy: A list of the companies to which PayPal may transfer your data can be found here: PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

About Klarna

Details on data processing and the purposes of processing can be found in Klarna’s privacy policy: Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden

Web analysis with Google Analytics

This website uses Google Analytics with the extension “anonymizeIP()”, so that the IP addresses are only processed in abbreviated form in order to exclude direct personal references.

This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Deactivate Google Analytics

• You can generally prevent the collection of your user data on our website by setting “Do Not Track” in your web browser. Our website takes into account the “Do Not Track” signal, which your web browser then sends to all websites.
• You can generally prevent the collection of your user data by Google Analytics on all websites by downloading and installing the browser plug-in available at the following link:
• https://tools.google.com/dlpage/gaoptout?hl=de
• You can prevent the collection of your user data by Google Analytics on this website only by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website: Deactivate Google Analytics.

See also blog entry for website visitors

Youtube

Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account. Further information on the handling of user data can be found in YouTube’s privacy policy at

https://www.google.de/intl/de/policies/privacy

Google Adwords Conversion Tracking

This website uses the online advertising program “Google Ads” and, as part of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). We use Google Ads to draw attention to our attractive offers on external websites with the help of advertising material (so-called Google Adwords). We can determine how successful the individual advertising measures are in relation to the advertising campaign data. Our aim is to show you advertising that is of interest to you, to make our website more interesting for you and to achieve a fair calculation of the advertising costs incurred.

The conversion tracking cookie is set when a user clicks on an Ads ad placed by Google. Cookies are small text files that are stored on your end device. These cookies generally lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies can therefore not be tracked via the websites of Google Ads customers. The information collected using the conversion cookie is used to generate conversion statistics for Google Ads customers who have opted for conversion tracking. Customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified.

In the context of the use of Google Ads, personal data may also be transmitted to the servers of Google LLC. in the USA.

Details on the processing triggered by Google Ads Conversion Tracking and how Google handles data from websites can be found here: https://policies.google.com/technologies/partner-sites

All processing described above, in particular the setting of cookies for the reading of information on the terminal device used, will only be carried out if you have given us your consent in accordance with Art. 6 para. 1 lit. a GDPR have given your express consent to this. You can revoke your consent at any time with effect for the future by deactivating this service in the “cookie consent tool” provided on the website.

You can also permanently object to the setting of cookies by Google Ads Conversion Tracking by downloading and installing the Google browser plug-in available at the following link:

https://www.google.com/settings/ads/plugin?hl=de

In order to target users whose data we have received in the context of business or business-like relationships even more effectively, we use a customer matching function as part of Google Ads. For this purpose, we transmit one or more files with aggregated customer data (primarily e-mail addresses and telephone numbers) to Google electronically. Google does not gain access to clear data, but automatically encrypts the information in the customer files during the transmission process using a special algorithm. The encrypted information can then only be used by Google to assign it to existing Google accounts that the data subjects have set up. This enables the display of personalized advertising across all Google services linked to the respective Google account.

Customer data will only be transmitted to Google if you have given us your express consent to do so in accordance with Art. 6 para. 1 lit. a GDPR have granted. You can revoke this consent at any time with effect for the future. Further information on Google’s data protection measures in relation to the customer matching function can be found here: https://support.google.com/google-ads/answer/6334160?hl=de&ref_topic=10550182

Google’s privacy policy can be viewed here: https://www.google.de/policies/privacy/

Information about cookies

We use cookies to optimize our website. These are small text files that are stored in your computer’s memory. These cookies are deleted again after the browser is closed. Other cookies remain on your computer (long-term cookies) and recognize it on your next visit. This allows us to give you better access to our site and which areas of the website the user was particularly interested in. You can find more information about cookies on Wikipedia.

Our website uses the following cookies:

Google: Used by Google to store user data in connection with the website statistics software Google Analytics. Further information can be found at Google Analytics.

Facebook: Used to store user data in connection with the Facebook pixel. For more information, see Facebook Developer and the Facebook Cookie Notice.

You can prevent cookies from being saved by selecting “Block cookies” in your browser settings. However, this may result in a functional restriction of our services. Where exactly these settings are located depends on the respective web browser. Detailed information on this can be accessed via the help function of the respective web browser.

You can make general settings for personalized online advertising here:

Google ad preferences and opt-out options for personalized advertising settings and opt-out opportunities for the “Network Advertising InitiativeIf”

If you do not want Facebook to assign the data collected about you via our websites to your Facebook account, you must log out of Facebook before visiting our websites.

Here you have the option to explicitly activate/deactivate cookies for this website:

Server Log Files

The server log files contain: the IP address of the requesting computer, together with the date, the time, the request, which file is requested (name and URL), the amount of data transferred to you, a message as to whether the request was successful, identification data of the browser and operating system used, and the website from which the access was made (if the access was made via a link). The server logs are stored in order to be able to check the system security, to administer the website technically and to optimize the offer. The server logs are stored for a maximum of 3 months.

Facebook Pixel

This website uses Facebook Pixel, a web analysis service of Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”). We have concluded a data processing agreement with Facebook for this purpose. Some of the data is transferred to the USA. The transfer of data to the USA takes place on the basis of the Privacy Shield.

When you visit our website, a connection to the Facebook servers is established via software and data is transmitted to Facebook servers, some of which are located in the USA. Facebook Pixel also uses cookies to store information about the website user and to analyze the use of the website by website users.

According to Facebook, Facebook will use the data collected to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage.

Facebook may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Facebook.

Detailed information on how Facebook handles user data can be found in Facebook‘s privacy policy.

Deactivate Facebook Pixel

You can prevent the collection of your user data by Facebook Pixel on this website only by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website: Deactivate Facebook Pixel.

Further information on this can be found in Facebook’s privacy policy.

If you do not wish data to be collected via Custom Audience, you can deactivate Custom Audiences here.

Social plugins from Facebook

We use social plugins from facebook.com, operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA. The plugins can be recognized by the Facebook logo or the addition “Facebook Social Plugin”. For example, if you click on the “Like” button or leave a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. Facebook also makes your preferences public to your Facebook friends. If you are logged in to Facebook, Facebook can assign your visit to our site directly to your Facebook account. Even if you are not logged in or do not have a Facebook account, your browser transmits information (e.g. which website you have accessed, your IP address) that is stored by Facebook. For details on how Facebook handles your personal data and your rights in this regard, please refer to Facebook’s privacy policy:

http://www.facebook.com/policy.php

Hotjar

This website uses Hotjar, an analysis software from Hotjar Ltd (“Hotjar”)(http://www.hotjar.com, Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta, Europe). With Hotjar it is possible to measure and evaluate user behavior (clicks, mouse movements, scroll heights, etc.) on our website. The information generated by the “tracking code” and “cookie” about your visit to our website is transmitted to the Hotjar servers in Ireland and stored there. The tracking code collects the following information:

Device-dependent data

The following information may be recorded by your device and browser:

– The IP address of your device (collected and stored in an anonymized format)

– Your e-mail address, including your first and last name, if you have provided it to us via our website

– Screen size of your device

– Device type and browser information

– Geographical point of view (country only)

– The preferred language to display our website

– User interactions

– Mouse events (movement, position and clicks)

– Keyboard entries

Log data

The following data is automatically generated by our servers when Hotjar is used

– Referring domain

– Visited pages

– Geographical point of view (country only)

– The preferred language to display our website

– Date and time when the website was accessed

Hotjar will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar also uses services from third-party companies, such as Google Analytics and Optimizely, to provide its services. These third-party companies may store information that your browser sends when you visit the website, such as cookies or IP requests. For more information on how Google Analytics and Optimizely store and use data, please refer to their respective privacy policies.

By continuing to use this website, you consent to the above-mentioned processing of your data by Hotjar and its third-party providers in accordance with their privacy policies.

The cookies that Hotjar uses have different “lifespans”; some remain valid for up to 365 days, some only remain valid during the current visit.

You can prevent the collection of data by Hotjar by clicking on the following link and following the instructions there: https://www.hotjar.com/legal/compliance/opt-out

Google Optimize

This website uses “Google Optimize”, which is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Optimize analyses the use of different variants of our website and helps us to personalize the user-friendliness according to the behaviour of our users on the website. Google Optimize is a tool integrated into Google Analytics. Google Analytics is in turn a web analysis service of Google Inc. Google Optimize uses cookies, which are small text files that are stored on your computer and enable analyses. The IP address is anonymized immediately after processing. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and encrypted there. Google will evaluate the information collected by Google Optimize on behalf of druck.at, whereby no personal data will be processed. The transmitted IP address will not be merged with other Google data. You can prevent the storage of cookies by selecting the appropriate settings in your browser. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website, in particular your IP address, and from processing this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de

Pingdom

We also use the monitoring service Pingdom from the Swedish Pingdom AB, Kopparbergsvägen 8, 722 13, Västerås, Sweden. This tool enables an analysis of the loading behavior and availability of our website and collects your IP address. Cookies are set for this purpose. You can prevent this by making the appropriate setting in your browser. You can find Pingdom’s privacy policy here: https://www.pingdom.com/legal/privacy-policy/.

Competitions

The organizer of competitions on XXXXXX is XXXX. The competition is carried out on the basis of the following conditions of participation. meinefamilie.at is responsible for the organization, processing, prize provision and distribution of prizes. The minimum age for participation is 18 years. All residents of Austria are eligible to participate.

In order to be able to notify the winners, the address and e-mail address are also required. The winner will be contacted at random after the draw. By participating, you agree to the terms and conditions of the competition.

Email newsletter dispatch

We send email newsletters to interested parties and our customers, informing them about our product range and our services. Sending is based on the consent of the interested party and the contractual relationship as a customer. We use an email marketing service as a processor to carry out the mailing. Only the e-mail address is transmitted for this purpose.

As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration (double opt-in).

You can cancel your subscription to the newsletter at any time via the unsubscribe link in each newsletter. We will then immediately delete your data in connection with the newsletter dispatch.

Your rights

According to the EU GDPR, you have a right to free information about your stored data and, if necessary, a right to correction, blocking or deletion of this data. You can ask questions, for example, via the following e-mail address: datenschutz@timetravel-vienna.at

You also have the right to withdraw any consent you may have given to the processing of your personal data. The lawfulness of the processing of personal data until the revocation is not affected by the revocation.

You also have the right to object to the processing of your personal data for the purpose of direct marketing. In the event of an objection, your personal data will no longer be processed for the purpose of direct advertising.

You also have the right to lodge a complaint with the supervisory authority.

Austrian Data Protection Authority

Wickenburggasse 8

1080 Vienna

www.dsb.gv.at

Responsible: Time Travel Betriebs GmbH

Contact: Habsburgerg. 10A, 1010 Vienna

Email: Datenschutz@timetravel-vienna.at